<aside> 💬 Location: Remote, Worldwide

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Start Date: Immediate

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<aside> 🕧 Working Hours: 9 AM - 5 PM

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<aside> 💼 Employment Type: Full-time

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<aside> 💷 Salary: Dependant On Experience

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About That Works

At That Works, we’re a tight-knit team of 25 e-commerce specialists dedicated to pushing the boundaries of what’s possible with Shopify. We focus on designing, building, and developing high-performing Shopify stores for 8- to 9-figure brands, providing a full suite of services from store creation to ongoing maintenance and Conversion Rate Optimisation (CRO) strategies that fuel sustained growth. As an Experienced Account Manager, you’ll be at the forefront of our success, managing high-profile accounts.

We’re on a mission to be the best (not the biggest) Shopify agency on the planet. We’ve grown 200% year-on-year and are committed to continuing this trajectory. We want A-players who are driven to help build this incredible business with us. In return, the right candidate will have fantastic opportunities for career progression and personal development.

Key Responsibilities

• Own and Manage Key Accounts: Act as the primary point of contact for our top-tier clients, ensuring the seamless delivery of projects while providing an A* service that exceeds expectations.
• Project Planning & Execution: Lead and coordinate with your dedicated pod of designers and developers to deliver projects on time, within budget, and aligned with the client’s strategic vision.
• Maintain Operational Excellence: Work closely with the Operations Manager to monitor the performance your pod, ensuring quality and consistency across the team.
• Strategic Client Engagement: Consistently seek ways to enhance client satisfaction, delivering proactive solutions and insights to add measurable value to their businesses.

Day-to-Day Responsibilities